Help / FAQ
Back to findmewear.com
Findmewear is location-based streetwear that connects you to your city. Our designs celebrate where you live and where you travel. These exclusive tshirts are only available for purchase when you're physically there.
Let your clothing tell the story. When you wear a findmewear shirt, you're not just wearing fashion - you're wearing proof of experience. Whether you're a local showcasing your city or a traveler collecting memories, each piece represents your authentic connection to that place.
A findmewear tshirt is more than the design itself. It represents that you were actually there.
Please make sure you are within one of the cities we service: Berlin, Chicago, Hong Kong, London, Los Angeles, Miami, New York, Paris, Rome, Seoul, Singapore, Tokyo. More cities are coming soon. However, we are only servicing locations within these cities at this time.
Do:
- If you are within one of the cities, try going on wi-fi. Often wi-fi will provide you a relatively accurate location. You may find greater success going on a wi-fi from a local coffee shop or a smaller, non mainstream, establishment. Larger establishments may have wi-fi infrastructure that uniquely routes your traffic and you appear to be in a different location.
- If you use a VPN it can also uniquely route your traffic and you may appear to be in a different location. Suggested VPN use is to turn on your VPN after you select the Find Me button and arrive to the product page. Then turn on your VPN before checkout.
Don't do:
- Unfortunately, we do not offer locating you by your device. Turning on location settings will not help. Please see details in some of the sections below to learn more.
- Additionally, using your cellular data or a SIM card may make your location appear from a different location assigned by your provider - not the city you are in.
- Please don't use VPN to represent a location you are not actually in. See suggested VPN usage in the above section.
This issue may be due to browser compatibility with the IP location service we use to determine location.
Options & Considerations:
- Clear your browser's history, cache, and cookies.
- Double check and update your browser to the latest version. If using a phone, updating your phone to the latest Android or iOS version may also be required.
- Alternatively, you can try using a different browser.
- Best success will be found through common, better known, modern-day browsers.
Compatibility issues with the browser version can vary from support for IP APIs, IP version run by the browser, browsers that do not support the latest encryption, and the like.
Our checkout process opens in a secure pop-up window. If nothing happens when you click the checkout button, your browser may be blocking pop-ups or other settings need adjustment.
- iOS (iPhone/iPad):
- Safari: Go to Settings app → Safari → Block Pop-ups (turn off). Then reload our website.
- Chrome: Tap the three dots → Settings → Content Settings → Block Pop-ups (turn off)
- Check for a notification at the bottom of your screen indicating a pop-up was blocked
- Try enabling "Request Desktop Site" (tap AA icon in address bar in Safari or three dots menu in Chrome)
- Android:
- Chrome: Tap the three dots → Settings → Site settings → Pop-ups and redirects (allow)
- Samsung Internet: Tap the three lines → Settings → Sites and downloads → Pop-ups and redirects (allow)
- Look for a notification at the bottom of screen about blocked pop-ups
- Check if you have any active ad blockers in your browser or device settings
- Mobile Tips:
- Make sure your browser is up to date
- Try switching from cellular data to WiFi (or vice versa)
- Close other tabs and apps to free up memory
- If using a banking app, disable app-based pop-up blockers
- Some third-party keyboards can interfere with web forms - try switching to your device's default keyboard
- Allow Pop-ups: Look for a notification in your browser's address bar indicating a pop-up was blocked and click to allow it. Most browsers show this as an icon in the address bar or a notification banner.
- Check Browser Settings: Adjust your browser settings to allow pop-ups from our website:
- Chrome: Click the three dots menu → Settings → Privacy and security → Site Settings → Pop-ups and redirects → Add findmewear.com to allowed sites
- Safari: Safari menu → Preferences → Websites → Pop-up Windows → Allow for findmewear.com
- Firefox: Click the three lines menu → Settings → Privacy & Security → scroll to Permissions → Exceptions button next to "Block pop-up windows" → Add findmewear.com
- Edge: Click the three dots menu → Settings → Cookies and site permissions → Pop-ups and redirects → Add findmewear.com to allowed sites
- Disable Browser Extensions: Ad blockers and privacy extensions can sometimes interfere with checkout pop-ups. Try temporarily disabling these extensions or adding our site to their allowlist.
- Try Another Browser: If you continue to experience issues, try using a different browser (Chrome, Firefox, Safari, or Edge).
- Clear Browser Cache: Clearing your browser's cache and cookies can resolve issues with website functionality:
- Most browsers: Press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac) to open the clear browsing data window
After you place your order, production typically begins within 24-48 hours. Once your item is produced, shipping times are:
- US orders: 4-8 business days
- International orders (local production available): 2-5 business days
- International orders (shipped from US): 10-30 business days
Total delivery time includes both production (roughly 48 hours) and shipping timeframe (listed above).
You'll receive a shipping confirmation email with tracking information once your order ships. Please allow 24-48 hours after receiving this email for tracking information to become active in the carrier's system.
We work with various carriers through our production partner Printify, including USPS, FedEx, DHL, and local carriers depending on your location. The specific carrier for your order will be indicated in your shipping confirmation email.
We ship to most countries worldwide. International customers may benefit from our print-on-demand network which can often produce items locally in your region for faster delivery and reduced shipping costs.
Important Information:
International orders may be subject to customs fees, import duties, and local taxes imposed by the destination country upon delivery. Our pricing includes applicable sales taxes, but these additional border crossing charges are the responsibility of the recipient. The amount varies by country and we cannot predict these costs.
We can't mark your package as a "gift" to avoid customs fees. It's illegal for businesses to falsely declare commercial shipments as gifts to help customers avoid customs duties and taxes. We comply with all international shipping regulations.
Because orders are quickly sent to production, address changes cannot be guaranteed and are seldom accommodated. Please contact us immediately through a Support Request if you need to request an address change. Please note our response time is within 48 hours.
First, check if the package was left with a neighbor or at a secure location near your address. If you still can't locate it, contact the delivery carrier with your tracking number. If you need further assistance, please submit a Support Request.
We currently don't offer expedited shipping because our print-on-demand production process already requires a certain timeframe. We're working to optimize both production and shipping times.
If your package is returned due to an incorrect address you provided or because it wasn't claimed, we can reship it to you, but additional shipping charges will apply. If the return was due to an error on our part, we'll reship at no additional cost.
Multiple items ordered together will typically ship in one package. However, if different items require different production methods, they may ship separately, and you'll receive tracking information for each shipment.
We have a streamlined process to help resolve product quality issues quickly and efficiently.
Option 1: Direct Support via Printify Connect (Fastest)
After your order is delivered, you'll receive an email from customer@trackorder.site asking you to rate your order. If you experience any issues with your product, you can:
- Report the problem with the link in that email directly to our fulfillment partner's support team
- Provide photos and details about the problem (damaged, defective, wrong item, poor print quality, etc.)
- Request a free replacement or refund
- Our fulfillment partner will handle your case and process the solution directly
This option typically provides the fastest resolution as it goes directly to the team that handles production and fulfillment.
Option 2: Contact Us Directly
You can also contact our customer service team through a Support Request with:
- Your order number
- Photos clearly showing the issue
- Description of what's wrong with the item
- Whether you'd prefer a replacement or refund
Important Information:
- Please report any product issues within 30 days of receiving your order
- We cover all costs for replacements or refunds when the issue is due to production or shipping errors
- Clear photos help us process your request faster and more accurately
- Both support options lead to the same resolution - choose whichever is more convenient for you
We offer multiple ways to get support based on your needs:
For Order Issues (Damaged, Wrong Item, Quality Problems):
- Fastest Option: Report the problem with the link in the email from customer@trackorder.site that you'll receive after your order is delivered. This connects you directly to our fulfillment partner's support team (Printify Connect) who can quickly process replacements or refunds.
For General Questions & Support:
- Submit a Support Request for all other inquiries including returns, order status, product information, sizing questions, and website issues.
Response Times & Hours:
- Our Customer Service: We respond to all inquiries within 48 hours during business days (Monday to Friday, 10 AM - 6 PM Central Time Zone).
- Printify Connect Support: Available 24/7 for order-related issues reported through their direct system (noted above).
Common support requests we can help with include:
- Order status and tracking information
- Returns and refunds
- Product information and sizing questions
- Order cancellation requests (note that we have a limited cancellation window due to our on-demand production process)
- Issues with the website or checkout process
For complete details, please review our full Shipping, Returns & Customer Service Policy.
Yes, please visit our T-Shirt Sizing Guide for measurements in both US (inches) and metric (centimeters).
Our means to locate you is through your IP of your wi-fi or network. This means we don't actually know your location. We are looking at the location of the wi-fi or network your device is on. Therefore, the location is not precise, but a general location.
There are a number of considerations in the decision to not use device location and only IP location:
- Privacy Protection: By leveraging IP location instead of direct device/browser location, we prioritize user privacy. IP location provides generalized location information without pinpointing an individual's exact device or browser location, thereby safeguarding user anonymity and protecting personal data.
- Ease of Use: IP location offers a more seamless experience. Unlike direct device/browser location tracking, which requires a user to enable settings and grant explicit permission, IP location operates in the background, allowing for a smoother browsing experience without interruptions, settings updates, or pop-up prompts.
- Improved Performance and Reliability: IP location databases are continuously updated and refined, enhancing the effectiveness of localized services without compromising user privacy or data integrity. Updates to and enabling location services on a device and browser do not play a role.