Shipping, Returns & Customer Service Policy

Overview

Thank you for shopping with findmewear. We want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, refunds, exchanges, and other customer service matters.

Returns & Refunds

Return Eligibility

• Items must be returned within 30 days of receipt.
• Products must be unworn, unwashed, and in original condition.
• Original packaging should be included when possible.
• Proof of purchase (order number / receipt) is required.

Non-Returnable Items

• Items marked as final sale.
• Items with removed tags or signs of wear.
• Products returned after 30 days.

Return Process

• Initiate Return:

  Option 1: For damaged, defective, or incorrect items - Direct Support via Printify Connect (Fastest)

  After your order is delivered, you'll receive an email from customer@trackorder.site asking you to rate your order. If you experience any issues with your product, you can:

  • Report the problem with the link in that email directly to our fulfillment partner's support team
  • Provide photos and details about the problem (damaged, defective, wrong item, poor print quality, etc.)
  • Request a free replacement or refund
  • Our fulfillment partner will handle your case and process the solution directly

  This option typically provides the fastest resolution as it goes directly to the team that handles production and fulfillment.

  Option 2: Contact Us Directly

  You can also contact our customer service team through a Support Request with:

  • Your order number
  • Photos clearly showing the issue
  • Description of what's wrong with the item
  • Whether you'd prefer a replacement or refund
• Confirmation: You will receive return instructions.
• Shipping: Send the item(s) back using a trackable shipping method.
• Processing: Returns typically take 5-7 business days to process upon receipt.
• Refund: Refunds will be issued to the original payment method.

Refund Timeline

• Credit/debit card refunds: approximately 5-10 business days to appear on your statement.
• Payment service refunds (PayPal, etc.): approximately 5 business days.

Return Shipping Costs

• Returns due to our error (wrong item, defective product): We cover return shipping.
• Returns for preference reasons (size, color, etc.): Customer is responsible for return shipping costs.
• International returns: Customer is responsible for return shipping, duties, and taxes.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item:

1. Return the unwanted item following our return process.
2. Place a new order for the desired item.

Order Cancellations

Cancellation requests must be submitted through a Support Request.

• There is a limited cancellation window due to our on-demand production process.
• We cannot guarantee cancellation as orders are quickly processed for production.
• If we're unable to cancel your order, you may return unworn items following our standard return policy.

International Orders

• Our pricing includes applicable sales taxes where required.
• International shipments may be subject to additional customs fees, import duties, and local taxes upon delivery.
• These additional border crossing charges are the responsibility of the recipient and are separate from our list pricing. The amount varies by country and we cannot predict these costs.
• We cannot mark packages as "gifts" or undervalue items to circumvent customs requirements.

Shipping & Delivery

Processing & Production Times

• Our orders are print on demand and typically start production same day or up to 48 hours.

Delivery Estimates

• Local (US): 4-8 business days after processing.
• Local (Worldwide): 2-5 business days after processing (varies by destination if production is local).
• International delivery (if local is not available): 10-30 business days after processing.

Tracking Information

• Tracking numbers are provided for all orders via email once shipped.
• Please allow 24-48 hours for tracking information to update after receiving.

Print Quality & Product Care

• Each item is printed on demand using high-quality techniques.
• Minor variations in color may occur due to monitor settings and printing processes.
• Care instructions are included with each product and should be followed to maintain quality.

Customer Service

Contact Methods

For Order Issues (Damaged, Wrong Item, Quality Problems):

• Fastest Option: Report the problem with the link in the email from customer@trackorder.site that you'll receive after your order is delivered. This connects you directly to our fulfillment partner's support team (Printify Connect) who can quickly process replacements or refunds.

For General Questions & Support:

• Submit a Support Request for all other inquiries including returns, order status, product information, sizing questions, and website issues.

Response Times

• Our Customer Service: Within 48 hours during business days for general inquiries.
• Printify Connect Support: Available 24/7 for order-related issues reported through their direct system (noted above).

Business Hours

• Monday to Friday: 10 AM - 6 PM Central Time Zone (e.g. Chicago Time)
• Closed on major US holidays

Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.